Returns, Refunds, and Shipping Policy
Effective Date: 01/17/2025
At Turquoise UFO, we strive to ensure your satisfaction with every purchase. As our products are custom-made and print-on-demand, we adhere to specific policies for returns, refunds, and shipping. Please read this policy carefully before placing your order.
1. Returns Policy
Due to the custom nature of our products, all sales are final. We do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
Eligibility for Returns:
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Items must have been damaged during shipping, contain a manufacturing defect, or differ significantly from the description.
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You must notify us within 14 days of receiving the item by emailing support@turquoiseufo.com with the order number, a description of the issue, and clear photos of the product.
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Items must remain unused and in their original packaging, where applicable.
If approved, we will issue a replacement or a refund at our discretion.
2. Refunds Policy
Refunds are only available under the following conditions:
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Defective or Damaged Products:
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If your product is damaged or defective, contact us within 14 days of receipt. We may request photos and other details to process your claim.
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Incorrect Orders:
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In cases where you receive the wrong item, we will send a replacement free of charge or offer a refund upon confirmation of the issue.
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Non-Refundable Situations:
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Change of mind after the order has been placed.
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Incorrect information provided during checkout (e.g., address errors).
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Slight variations in color or design due to screen differences.
Refunds will be processed back to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
3. Shipping Policy
Production and Shipping Times:
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All items are made-to-order and require 2-7 business days for production.
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Once shipped, estimated delivery times are as follows:
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United States: 5-10 business days.
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International: 10-30 business days (may vary by location).
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Shipping Rates: Shipping costs are calculated at checkout based on your location and order size.
Order Tracking: Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress.
Customs and Duties: International customers may be subject to customs fees or import taxes. These charges are the responsibility of the customer and vary by country.
Shipping Issues: We are not responsible for:
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Delays caused by shipping carriers.
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Lost or stolen packages after delivery confirmation.
If your order is lost in transit or does not arrive within the estimated delivery time, please contact us at support@turquoiseufo.com. We will investigate and take appropriate action.
4. How to Contact Us
For questions or concerns about your order, please reach out to:
Contact: Nathan Arizona LLC, Attn: Turquoise UFO, 4939 W RAY RD STE 4-237, CHANDLER, AZ 85226-2065, United States
Phone number & WhatsApp: +1-575-602-4864
Thank you for shopping with Turquoise UFO. We appreciate your support!