How are orders fulfilled?
Every item is made to order through our print-on-demand partners. Production usually begins shortly after you place an order; you will receive tracking when your package ships.
How long does shipping take?
Delivery times depend on the product and your location. Estimated ranges are shown at checkout. Once an order ships, carrier or customs delays are outside our control.
What if something arrives damaged or wrong?
Because items are custom-made, we do not accept returns for change of mind. If your order arrives damaged, defective, or incorrect, email support@turquoiseufo.com within 14 days of delivery with your order number, a short description, and clear photos. Approved claims receive a replacement or refund at our discretion.
How do I reach a human?
Email support@turquoiseufo.com. For desert tours and field work, visit turquoiseufo.net.